Frequently Asked Questions
Everything you need to know about our surgically-inspired skincare and your shopping experience.
Where does 111SKIN ship to?
We offer international shipping to over 50 countries. Delivery times vary by region, but most standard orders arrive within 3-7 business days.
What is your return policy?
We accept returns on unused and unopened products within 30 days of purchase. Please contact our customer care team to initiate a return authorization.
Are 111SKIN products cruelty-free?
Yes, 111SKIN is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission third parties to do so.
How can I track my order?
Once your order has dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for flexible financing.
Are your products suitable for sensitive skin?
Many of our products, including our Reparative range, are designed for post-procedure and sensitive skin. However, we recommend a patch test before full application.